Q. Where can I get help with IT?

Answer

IT support for students is provided by Digital Services.

Beacon

If you need help and advice just ask Beacon our digital coach!

Beacon is available 24x7 and can answer most common questions and queries.

If you have asked Beacon and still need further assistance, you can contact Digital Services in the following ways:

Chat

The Digital Services home page has a link for online chat to contact a member of the team. Online chat is only available Monday to Friday.

Contact Digital Services

Call   - 01785 353800. This number is available 24 hours a day, 7 days a week, 365 days a year.

Email -  3800@staffs.ac.uk

The more information you can give the Digital Services team, the faster they can get you sorted, so please try to include as much detail as possible.  Examples of really useful information include:

  • Error Messages
  • Screenshots
  • Student Username



Need more help - please either fill in the form on the right, contact us by phone or email, or make an appointment to discuss your development of this skill with an Academic Skills Tutor.

 

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  • Last Updated 07 Dec, 2020
  • Views 40
  • Answered By Academic Skills team

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