Q. How do I use the Click and Collect service?


Students and staff can request up to 17 items at a time using our Click and Collect Service.

Click and Collect shelves in are found in the Thompson Library and Student Hub at our Stoke campus and also at the Blackheath Lane Library, Stafford.

When your request is available you will be alerted via your university e-mail account.

You have seven days to collect your requests from the click and collect shelves.

To Locate your book on the shelf look under your surname initial, first name initial and the last 4 digits of your student card number.

Items are normally issued for two weeks unless there are other requests from users. If so this will reduce the loan period to one week to allow fellow students and staff access to the item.

How do I make a request?

1) Find the items you require on the Library catalogue

2) Click on the item

3) Click "place hold"

4) Log in to your library account. (standard university username and password)

5) Select a pick up location and click request

See the Links & Files section below for more detailed resources on this topic.


  • Last Updated 24 Sep, 2020
  • Views 28
  • Answered By Library Operations

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