Q. I am having problems accessing one of the library's e-resources, what can I do?


Current Issues Guide

If you are experiencing any problems accessing our e-resources, please check our guide for current access problems and work arounds.


Self-check Guide

Follow the steps outlined in our self-check guide to see if they resolve the issue


Resource still not accessible?

If you are still unable able to access the resource after trying the instructions above please send an email to: academicskills@staffs.ac.uk stating the following:

  • Name of the resource you are trying to access

  • Screen shot of any error messages you receive

  • Confirmation you have followed the above instructions (tried an alternative resource, re-set password, closed/re-opened browser, cleared cookies/cache, tried a different browser, contacted your local IT department.

  • Your username

  • Best email address to respond to

Remember, the more information you send us, the quicker we can resolve the problem

We will then investigate and resolve the issue for you.


See the Links & Files section below for more detailed resources on this topic.


  • Last Updated 05 May, 2020
  • Views 15
  • Answered By Library Operations

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