Q. I am having problems accessing one of the library's e-resources, what can I do?
Current Issues Guide
If you are experiencing any problems accessing our e-resources, please check our guide for current access problems and work arounds.
Follow the steps outlined in our self-check guide to see if they resolve the issue
Resource still not accessible?
If you are still unable able to access the resource after trying the instructions above please send an email to: firstname.lastname@example.org stating the following:
Name of the resource you are trying to access
Screen shot of any error messages you receive
Confirmation you have followed the above instructions (tried an alternative resource, re-set password, closed/re-opened browser, cleared cookies/cache, tried a different browser, contacted your local IT department.
Best email address to respond to
Remember, the more information you send us, the quicker we can resolve the problem
We will then investigate and resolve the issue for you.
See the Links & Files section below for more detailed resources on this topic.