Q. I am having problems accessing one of the library's e-resources, what can I do?

Answer

If you are experiencing any problems accessing our e-resources, please check our current issues guide for known access problems and work arounds.  Here you will find our handy self-check guide, giving you steps to follow that will usually help you solve the problem yourself.

If you are still unable able to access the resource after following these instructions, please send an email to: academicskills@staffs.ac.uk giving the following information:

  • The name of the resource you are trying to access

  • A screen shot of any error messages you receive

  • Confirmation you have followed the above instructions (tried an alternative resource, re-set password, closed/re-opened browser, cleared cookies/cache, tried a different browser, contacted your local IT department)

  • Your username

  • Your preferred email address 

Remember, the more information you send us, the quicker we can resolve the problem

We will then investigate and resolve the issue for you.

 

 

  • Last Updated 22 Jun, 2021
  • Views 27
  • Answered By Academic Skills team

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